If somebody had to use just one word to describe the operation of a public Greek Agency that will be ... Chaos.
That's where IT comes. We digitize Chaos and we deliver e-Chaos. Information Technology is about digitizing procedures and operations and NOT the total re-engineering of them while in progress. The Greek government reforms its self while the installation of major operating systems takes place and further more ... while integration of all these is in progress.
At the end we will succeed producing interoperability in Chaos. Let's find out if we will manage, we still have a 1 and a half to go.